- 2025 Riverdale St, West Springfield, MA 01089
- Mon-Fri 7am-3pm
- Serving Western Mass
Effective date: April 21, 2026
This Privacy Policy describes how Biermann Plumbing and Heating Inc. (“we,” “us,” “our”) collects, uses, and shares information about you when you visit biermannplumbing.com or contact us for service. By using our website or submitting a service request, you agree to the practices described below.
When you fill out a contact form or request a quote, we collect the details you submit. This typically includes your name, email address, phone number, service address, and a description of the work you need. We use this information to respond to your inquiry and, if you become a customer, to schedule and document your service.
When you visit our website, our hosting infrastructure and analytics tools may automatically collect certain technical data. This can include your IP address, browser type and version, the pages you view, the page that referred you to our site, device type, and the date and time of your visit. This data is collected in aggregate and is used to understand how visitors find and use our site.
Our website may use cookies, which are small text files placed on your browser, as well as similar tracking technologies. Cookies help the site function correctly and allow analytics tools to distinguish between sessions. You can control cookie settings through your browser preferences. Disabling cookies may affect certain site features.
We use the information we collect for the following purposes:
We do not use your information to build marketing profiles for third-party advertisers, and we do not engage in automated decision-making that affects your rights.
We do not sell your personal information to third parties. We may share your information in limited circumstances:
We work with third-party vendors that support our business operations. These may include dispatching and scheduling software, email delivery services, and web analytics providers. These vendors access only the information necessary to perform their services and are not permitted to use your data for their own purposes.
We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order, subpoena, or government request.
We use Google Analytics to understand how visitors navigate our website. Google Analytics collects data such as pages visited, time on site, and general geographic region. This data is processed by Google in accordance with their privacy policies. You can opt out of Google Analytics data collection by using the Google Analytics Opt-Out Browser Add-On, available at tools.google.com/dlpage/gaoptout.
We may also use call tracking to measure the effectiveness of our marketing. If call tracking is active, phone numbers displayed on this website may route through a tracking system that records the source of the call. Call recordings, if any, are handled in accordance with applicable Massachusetts and Connecticut state law.
We send very limited marketing email. If you receive an email from us and prefer not to receive future messages, you may reply and ask to be removed, or contact us directly at [email protected].
Most browsers allow you to refuse or delete cookies through their settings menus. The steps vary by browser, but the relevant settings are generally found under Privacy or Security.
If you would like to review, correct, or request deletion of the personal information we hold about you, please contact us using the details in Section 12 below. We will respond to reasonable requests within a reasonable time.
We retain customer and contact records for as long as reasonably necessary to provide service, resolve disputes, fulfill legal obligations, and maintain accurate business records. Service history records may be retained for several years to support warranty documentation and tax reporting requirements. If you request deletion of your data, we will remove information that is not required for these ongoing purposes.
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it promptly.
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting data over the internet or storing it electronically is completely secure. We cannot guarantee absolute security, and you submit information at your own risk.
We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.
Questions about this Privacy Policy? You can reach us by:
Email: [email protected]
Phone: (413) 547-2970
Mail: Biermann Plumbing and Heating Inc., 2025 Riverdale St, West Springfield, MA 01089
Dripping faucet, dead water heater, A/C blowing warm air, or a commercial project that needs a bid. Tell us what’s going on and we’ll get back to you fast.
Tell us what’s going on. We call back fast, usually within the hour.
